Once you send out a payment request to team members (from this page https://app.teammo.com.au/collect), you can cancel it.

If you made a mistake (e.g. entered the wrong amount, sent it to the wrong team members), and would like to cancel a payment request, follow the steps below:

1. Find the payment collection

Locate the payment collection you want to cancel. You can see these on your My Dashboard or Manage Team page, in the table under Your Payment Requests.

Click on the payment collection in the table.

2. Find the team member you want to cancel the request for

Click the button (three little dots) on the right-hand side of the table & click Cancel request.

Screenshot of button to click to cancel a team member's payment request

3. Payment request has been cancelled

The payment request for that team member has been cancelled. It will display a red Cancelled tag.

Screenshot of what displays after you cancel a team member's payment request

By cancelling a payment request, the team member will be unable to make a payment via the link they received in the initial SMS. You can now send a new payment request (if needed), or cancel other team member requests.

If you make a mistake and need to undo the payment cancellation, click the three little dots again and select Re-activate. The team member will be able to pay via the link they received in the initial SMS.

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