Have you tried to make a payment, but it hasn't worked? Sorry about that! Below are some scenarios and tips that might be relevant to you.
Scenario / Error Message | Solution / Next Steps |
I've entered my payment details, but nothing has happened. The pay button keeps buffering |
|
Credit card authorization failed: Insufficient funds
| Your card has insufficient funds. You can resolve this and try making your payment again. Alternatively, you can use a different debit or credit card to make your payment. |
Credit card authorization failed: Transaction declined | This could be due to a number of things:
One thing you can do is to 'Add a new credit/debit card', even if the details are the same as the already attached card, sometimes this helps the gateway approval. |
My card was double charged | Your payment should never have gone through twice. Apologies if this has happened.
We keep logs of unusual behaviour like this, so we endeavour to reach out to you directly if this occurs. If you see a double charge, please contact support@teammo.com.au.
We will investigate and contact our payment processor to issue a refund. Refunds can take up to 5 business days to process, it depends on your card provider. |
Credit card authorization failed: MW - 068:Card Not Accepted | Teammo accepts Visa and Mastercard debit and credit cards only.
Please check what card you are using and try again. |
Credit card authorization failed: MW - 006:Card has expired | Your card has expired. Try using a different debit or credit card to make your payment. |
If you are still having issues, please contact us via support@teammo.com.au.