Forfeit / walkover is submitted via Teammo
If a team submits a forfeit/walkover using Teammo, and either team/s have paid for the game, we will automatically transfer the payment to their next unpaid game.
If there are no more games left, we will issue a refund. Refunds require us to direct debit from your bank account, before funds are deposited back to the card that was used for the original purchase. It can take up to 10 days for funds to be returned to the payee's card. We will communicate with you before any refunds are issued.
In the example below, Capital Hungry submitted a forfeit and the opposition team (Nature Trees) had already paid for the game. We will transfer Nature Trees payment to their next unpaid game. Their next game will show a Teammo tag (similar to the one below).
For more information on what teams see in their account, read this article.
Forfeit / walkover is submitted outside of Teammo
Teammo doesn't have visibility over forfeits that are lodged outside of Teammo. The best thing to do if a team contacts you to say they are unable to play is to mark the team off as a no-show. This can be done by clicking on the relevant match card in your payment dashboard, then selecting 'No-show' for the relevant team.
When you do this, we are able to transfer payments that may have already been made for the game to a team's next unpaid game, or issue a refund if there are no more games remaining for the season.
When should I mark a game as cancelled?
If a team has already paid for the game via Teammo, and they contact you directly to lodge a forfeit
Both teams are unable to play
Game is abandoned (e.g. court is flooded)
To cancel a game in Teammo, you select on the match in the dashboard, then select 'Cancel Match'.
Similar to when a team is marked as a no-show, we will transfer any payments for cancelled games to a team's next unpaid game.