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Issuing refunds to teams (for leagues and associations)
Issuing refunds to teams (for leagues and associations)
Sarah Stocks avatar
Written by Sarah Stocks
Updated over a week ago

Occasionally leagues and associations need to issue refunds to teams throughout the season. These are the most common scenarios:

  • You charge match fees based on the number of players playing and a team has overpaid for the match.

  • It is the end of the season and a team has paid for their last match, but receives a forfeit.

Follow the steps below to issue a refund to a team:

  1. Log in to your Teammo organisation account: https://dashboard.teammo.com.au/login

  2. Locate the payment you need to refund. You can do this from the Teams page, or Match Payments page.

  3. Click 'Refund Payment'.

    A match payment detail page with the option to refund a payment
  4. Enter the amount you want to refund, then confirm.

    Refund pop up on the match payment detail page
  5. The refund is processed. Funds are debited from your association bank account, and sent back to the card used to make the original payment. This can take 3-10 business days.
    ​

    A match payment detail page that shows a refund is processing

Refund reports can be downloaded from your Reports page.

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